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Notabene Shoes

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FAQ 

Do you deliver to my country? And at what price?

Go to Delivery for information on shipment methods, international shipping and shipping costs.
If your country does not appear on the list, please contact us at webshop@notabene.dk for more information.

I haven't received an order confirmation 

After placing your order, you will receive an order confimation within a few minutes. If you don't receive an email order confimation, then please check your spam folder. The missing order confirmation may also be a result of typing a faulty email while placing the order.
Due to the above mentioned options, even though you haven't received an order confirmation, the order may still have been processed correctly. We therefore recommend contacting us before placing a new order to avoid a double order. 
 

When will you ship my order? 

We strive to process and deliver your order within 1-3 working days. On orders placed before 10am we expect to deliver your parcel within 2 working days. During sale and holiday seasons, take notice that delivery time may be extended by 1-2 working days.

Expect an extented delivery time for orders with a shipping address outside of Denmark. The processing of international orders wil however, be commenced within 1-2 working days. 
 

I have chosen 'Pick up in store' as delivery method - when can I collect it?

All orders placed before 10am is usually ready for pick-up the same day. Please await a confirmation email stating at what time your order will be ready for pick-up. Your order will be stored in the store until you collect it, but please do so as soon as possible. 
 

How do I return an item?

Go to Returns for more information on the process of return.

The return address is:

Notabene
Kronprinsensgade 10
1114 Copenhagen

I regret my purchase - can I cancel my order? 

If you regret your purchase and want to cancel your order, please contact us as soon as possible.
If you have received a shipping confimation, it's no longer possible to cancel your order. In this case you will have to return the order after receiving it.  

My product is defective. What should I do? 

Before shipping of our Notabene products, we strive to make sure that the product is in perfect condition. In case that you receive a defective product - please contact us at webshop@notabene.dk. 

The item I want is out of stock  

 If you have any questions regarding if we will receive a style back in stock, please contact our store at store@notabene.dk.

I have returned an item - when will I be refunded?

Notabene WILL REFUND THE PURCHASE AMOUNT AS SOON AS POSSIBLE AFTER WE HAVE RECEIVED THE PRODUCT(S) AND ENSURED THAT THE RETURNED GOOD(S) MATCHES THE REQUIREMENTS FOR THE RETURN OF GOODS AND PURCHASE CANCELLATION LEGISLATION. WE CREDIT RETURN GOODS EVERY MONDAY, AND THEREFORE YOU WILL RECEIVE THE PURCHASE AMOUNT, AT THE EARLIEST, ON THE FOLLOWING TUESDAY AFTER WE HAVE RECEIVED YOUR RETURNED PRODUCT(S). IF YOU HAVE PAID BY MASTERCARD OR VISA ELECTRON, TAKE NOTICE THAT IT MAY TAKE 2 WEEKS IN ADDITION.

An item is missing from my order

If an item is missing from your order or you have received an incorrect item, we sincerely apologize. Contact us at webshop@notabene.dk, so we can solve the problem as fast as possible.

Can you wrap my order as a gift? 

Yes. When you place an order at Notabene, you can choose the option 'Gift wrapping'. Furthermore you can choose to get a personal greeting card. Both options is free of charge. 

How do I get information on new arrivals, sale and special offers? 

Sign up for our newsletter and receive information on new arrivals, sale, VIP events, special offers and much more. Sign up by using the below form.

How do you measure heel height?

The heel height indicated on the product is measured on the mid of the heel and is therefore a median of the entire heel height. The heel height is always measured on a size 37 and in order to maintain the same design, the heel height may therefore vary depending on size. 

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