Notabene Shoes

        
DA

FAQ

+Which countries do you deliver to? And at what price?

Go to Delivery for information on shipment methods, international shipping and shipping costs. If your country does not appear on the list, please contact us at webshop@notabene.dk for more information.

+I haven't received an order confirmation

After placing your order, you will receive an order confimation within a few minutes. If you don't receive an email order confirmation, please check your spam folder. The missing order confirmation may also be a result of typing a faulty email address while placing the order. Due to the above mentioned options, even though you haven't received an order confirmation, the order might have processed correctly. We therefore recommend contacting us before placing a new order to avoid a double order. If you placed your order using an account, you will be able to check the status of your order in your account dashboard. If the order is marked with status Processing, it has been processed correctly. If the order is marked with status Pending, it has not been completed correctly - in this case, please try again or contact customer service.

+When will you ship my order?

We strive to process and deliver your order within 1-3 working days to Danish addresses. For orders placed before 10am we expect to deliver your parcel within 2 working days. During sale, special offers and holiday seasons, take notice that the processing of orders may be extended by 1-2 working days.

Expect an extended delivery time for orders with a shipping address outside of Denmark. The processing of international orders will however, be commenced within 1-2 working days.

+I have chosen to pick up my order in-store - when can I collect it?

All orders placed before 10am is usually ready for pick-up the same day. Please await a confirmation email stating at what time your order will be ready for pick-up. Your order will be stored in the store until you collect it, but please do so as soon as possible.

+How do I return an item?

Go to Returns for more information on the process of return and refund.

The return address is:

Notabene
Kronprinsensgade 10
1114 København K
Denmark

+I regret my purchase - can I cancel my order?

If you regret your purchase and want to cancel your order, please contact us as soon as possible. If you have received a invoice per email, it's no longer possible to cancel your order. In this case you will have to return the order after receiving it.

+My product is defective. What should I do?

Before shipping of our Notabene products, we strive to make sure that the product is in perfect condition. In case that you receive a defective product, we sincerely apologize - please contact us at webshop@notabene.dk and we will assist you.

+The item I want is out of stock

If you have any questions regarding if we will receive a style back in stock, please contact our store at store@notabene.dk. It is also possible to sign up for a text notification if the wanted item will be back in stock in your size. Our "Can't find your size?" pop-up is available on all full price products and will allow you to sign up for immediate stock updates.

+I have returned an item - when will I receive the refund?

We will refund the purchase amount as soon as possible after we have received the product(s) and ensured that the returned good(s) matches the requirements for the return of goods and purchase cancellation legislation. We credit return goods within 1-2 business days after receiving your order, and you will therefore receive the purchase amount in your account, at the earliest, the following day depending on the payment card used. If you have paid with Mastercard or Visa Electron, take notice that it may take 2 weeks in addition. You will receive an email confirmation a few minutes after the refund has been processed in our system.

+An item is missing / I have received an incorrect item

If an item is missing from your order or you have received an incorrect item, we sincerely apologize. Contact us at webshop@notabene.dk, so we can solve the problem as fast as possible.

+How will I get invited to Stock & Sample sales?

Sign up for our newsletter and receive information on Stock & Sample sale, new arrivals, pre-access to our biannual sale, VIP events, special offers and much more. Sign up by using the below form.

+Information regarding heel heights

The heel height indicated on the product is measured on the mid of the heel and is therefore a median of the entire heel height. The heel height is always measured on a size 37 and in order to maintain the same design, the heel height may therefore vary depending on size.

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