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Notabene.dk is operated by:

Notabene
Kronprinsensgade 10
DK-1114 København K 

Denmark

Tel.: +45 33 13 38 13

E-mail: webshop@notabene.dk

CVR-nr.: 19 86 06 47

NOTABENE'S GENERAL TERMS AND CONDITIONS ARE VALID FOR ANY AND EVERY SALE AND DELIVERY FROM NOTABENE, UNLESS A WRITTEN AGREEMENT HAS BEEN ENTERED INTO BY YOU AND NOTABENE REGARDING A SPECIFIC PURCHASE OR DELIVERY, OR UNLESS THE TERMS AND CONDITIONS ARE CONTRARY TO GIVEN CONSUMER REGULATIONS.

WHEN YOU SHOP AT NOTABENE.DK, THE TRANSACTION WILL BE SUBJECT TO GENERAL DANISH LEGISLATION REGARDING PURCHASE AND CONTRACT LAW, INCLUDING CONSUMER SALES. AS A CONSUMER YOU ARE PROTECTED BY CURRENT LEGISLATION, PRIMARILY THOSE CONCERNING THE SALE OF GOODS AND CONSUMER CONTRACTS. 

NOTABENE WILL NOT KEEP AN ACTUAL COPY OF THE AGREEMENT BETWEEN YOU AND NOTABENE.DK, BUT WILL KEEP A DIGITAL COPY OF THE DETAILS OF THE AGREEMENT. YOU ARE THEREFORE REQUIRED TO KEEP YOUR OWN PROOF OF TRADE WITH NOTABENE.DK. YOUR DELIVERY WILL CONTAIN AN INVOICE, WHICH WILL ACT AS PROOF OF YOUR PURCHASE. YOU WILL BE REQUIRED TO PROVIDE THIS DOCUMENT IN CASE OF ANY COMPLAINTS, REFUNDS OR POSSIBLE REPLACEMENT OF GOODS.

 

RISK AND RESPONSIBILITY

ONCE YOU’VE RECEIVED THE PRODUCT IT IS YOUR RESPONSIBILITY. The responsibility will pass to Notabene when we receive your parcel. NOTABENE WILL NOT BE HELD ACCOUNTABLE FOR ISSUES OR EVENTS THAT FALL OUTSIDE THE SCOPE OF DANISH LEGISLATION. ANY DISAGREEMENT BETWEEN YOURSELF AND NOTABEN WILL BE SETTLED ACCORDING TO DANISH LAW IN THE CITY COURT OF COPENHAGEN.

 

FILING A COMPLAINT

IF YOU WISH TO COMPLAIN ABOUT A PRODUCT PURCHASED AT NOTABENE, YOU AS OUR CUSTOMER ARE ALWAYS WELCOME TO CONTACT OUR CUSTOMER SERVICE. NOTABENE CUSTOMER SERVICE CAN BOTH BE CONTACTED BY E-MAIL AND PHONE. OUR CONTACT INFORMATION CAN BE FOUND ON OUR WEBSITE UNDER ‘CONTACT' AT THE BOTTOM OF OUR FRONT PAGE.

 

KONKURRENCE- OG FORBRUGERSTYRELSEN, CENTER FOR KLAGELØSNING

IF WE FAIL TO FIND A SATISFACTORY SOLUTION, YOU CAN, IF THE CONDITIONS ARE MET, FILE A COMPLAINT TO KONKURRENCE- OG FORBRUGERSTYRELSEN, CENTER FOR KLAGELØSNING. YOU CAN COMPLAIN TO KONKURRENCE- OG FORBRUGERSTYRELSEN, CENTER FOR KLAGELØSNING BY FORWARDING YOUR COMPLAINT TO THE ADDRESS CARL JACOBSEN VEJ 35, 2500 VALBY, OR VIA WWW.FORBRUG.DK.

EU KOMMISSIONENS ONLINE KLAGEPORTAL

IF YOU ARE A CONSUMER RESIDING IN ANOTHER EU COUNTRY THAN DENMARK, YOU CAN USE THE EUROPEAN COMMISSION'S ONLINE COMPLAINT PORTAL. YOU CAN LODGE A COMPLAINT BY USING THE FOLLOWING LINK: HTTP://EC.EUROPA.EU/ODR. IN THE FILING OF A COMPLAINT WITH THE EUROPEAN COMMISSION'S ONLINE COMPLAINT PORTAL, PLEASE STATE OUR E-MAIL ADDRESS, WHICH IS: WEBSHOP@NOTABENE.DK

 

FORBRUGERKLAGENÆVNET

IF WE DO NOT REACH A JOINT SOLUTION THROUGH KONKURRENCE- OG FORBRUGERSTYRELSEN, CENTER FOR KLAGELØSNING YOU CAN COMPLAIN TO FORBRUGERKLAGENÆVNET THROUGH THE FOLLOWING LINK: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

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