Frequently asked questions
NOTABLES
Notaben
Coin Street 19
DK-1116 Copenhagen K
Tel.: +45 33 13 38 13
Email: webshop@notabene.dk
CVR no.: 32 93 26 65
Notabene's general terms and conditions of sale and delivery apply to all sales and deliveries from Notabene, unless a written agreement has been entered into between you and Notabene that deviates from the provisions, or the provisions otherwise conflict with mandatory consumer protection rules.
When you shop at Notabene.dk, the general rules of Danish law on sales and contracts apply, including the rules on consumer purchases. As a consumer, you are therefore protected by the applicable legislation in this area, i.e. primarily the Danish Sales Act and the Danish Consumer Contracts Act.
Notabene does not store an actual copy of the agreement between you and Notabene.dk, but only performs a technical storage of the content of the agreement. You are therefore required to store proof of your transaction with Notabene.dk. In your package there is a packing slip, which is your proof of the transaction.
This must be saved and presented in the event of any complaints.
When you have ordered an item from us, you will receive an order confirmation per email for our receipt of your order. This is just a confirmation that we have received your order, and not a valid purchase agreement. A binding legal purchase agreement has only been entered into when you have received a notification that the item has been dispatched from us. Notabene.dk therefore has the option to cancel your order as a result of printing errors, technical problems, delivery failure, fair-use clause and similar situations.
Notabene.dk reserves the right to cancel an order if it is not possible to deliver the ordered item or there has been an error with the price. You will be notified should such a situation arise, and any payment or reservation made on a means of payment will be released.
Responsibility for the goods passes to you when the goods have been delivered to you. After this, responsibility for the item only passes to Notabene when Notabene has received the returned item. Notabene cannot be held responsible for anything other than what follows from Danish legislation. Any dispute between you and Notabene will be settled according to Danish rules at Copenhagen City Court.
If you wish to complain about a product purchased from Notabene, you as our customer are always welcome to contact our customer service. Notabene customer service can be contacted via e-mail and by telephone. You can find the contact information on our website under 'Contact', which can be found at the bottom of our website under 'Customer service'.
If we do not succeed in finding a satisfactory solution, you can, if the conditions for this are met, submit a complaint to the Complaints Portal for the House of Nævnenes Hus. You can complain about a product or service to Nævnenes Hus by sending your complaint to the address Toldboden 2, 8800 Viborg or via https://kpo.naevneneshus.dk .
If you are a consumer residing in another EU country, you can use the EU Commission's online complaints portal. You can submit the complaint at the following link: http://ec.europa.eu/odr . When submitting a complaint to the EU Commission's online complaint portal, please indicate our e-mail address, which is the following: webshop@notabene.dk