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Frequently asked questions
We endeavor to process and deliver your order as quickly as possible and within 2 working days. Our shipping company delivers between 08:00 and 16:00.
We deliver to your chosen collection point for NOK 45, and delivery to a private or business address for NOK 65. The delivery cost covers freight, packaging and environmental tax.
When delivering to a parcel shop, the parcel must be picked up within 7 days - after which it will be sent back to Notabene with a shipping fee of NOK 70 added to the buyer.
We would like to point out that when placing larger orders, the following additional environmental and shipping fee is imposed, which is included in the stated price for delivery, which you see in the basket:
Orders over DKK 5,000 +20
Orders over DKK 7,000 +45
During campaigns such as the online Archive Sale and the like, longer delivery times may be experienced. Should your item be damaged during delivery, the right of complaint covers (see more under Complaints).
If you have chosen click and collect as the delivery method, you will receive a confirmation by e-mail, in which a more detailed time for collection is indicated. It is then possible to collect your order within 5 working days during the store's opening hours.
If it is not possible for you to collect your order within 5 days, contact us on the chat online, on telephone number 33133813 or on webshop@notabene.dk.
If your order is not picked up within 5 working days, and if we have not received any other references from you, we reserve the right to cancel the purchase and return your money.
Orders with a delivery address in Norway, Sweden and Greenland are sent with Post Nord. We use DPD to deliver goods to all other addresses.
If you must have goods delivered abroad, we reserve the right to the conditions for local delivery. We therefore cannot guarantee a specific delivery time.
We would like to point out that when placing larger orders, the following additional environmental and shipping fee is imposed, which is included in the stated price for delivery, which you see in the basket:
Orders over DKK 5,000 +25
Orders over DKK 7,500 +50
Orders over DKK 10,000 +75
Should your item be damaged during delivery, the right of complaint covers (see more under Complaints).
We would like to point out that notaben does not assume responsibility for any customs and VAT charges that may be incurred during international shipping of our products. Any additional costs in the form of customs, VAT, import duties or the like imposed by the authorities in the buyer's country are the buyer's responsibility.
It is important that the buyer himself examines and is aware of any customs regulations and taxes that apply to the importation of goods into the country in question. We recommend that the buyer contact local customs or tax offices for information on applicable regulations and fees.
By making a purchase from Notabene, the buyer agrees to be responsible for any customs and VAT fees that may be incurred when importing the products. Notabene assumes no responsibility for delays or problems that may arise as a result of customs or tax matters.
We encourage the buyer to be aware of the applicable rules and regulations regarding customs and VAT in their own country to avoid any unexpected costs in connection with the purchase.
If you want to exchange for another size or style, you can use the attached return label and make us aware of this via the online chat or webshop@notabene.dk. Notabene always pays the return shipping when exchanging.
If we have parts of your order in stock, we will ship them first. You will therefore be able to experience receiving your order in several packages. We do this so that you do not have to wait unnecessarily long for the product(s) that are in stock.
Please note that we usually only deduct the money for your order as soon as it is dispatched from our warehouse. But in the case of pre-orders, we will deduct the money for your entire order before dispatch, and there will therefore be a prepayment of the order.
• Denmark: DKK 45 (without distribution) | DKK 65 (with distribution)
• Sweden: DKK 100 (without distribution) | DKK 130 (with distribution)
• Germany: DKK 100 (without distribution) | DKK 130 (with distribution)
• Norway: DKK 300 (without distribution) | DKK 350 (with distribution)
• Belgium : DKK 130 (without distribution) | DKK 160 (with distribution)
• Finland: DKK 160 (without distribution) | DKK 185 (with distribution)
• France: DKK 240 (without distribution) | DKK 280 (with distribution)
• Netherlands: DKK 110 (without distribution) | DKK 140 (with distribution)
• Austria: DKK 220 (without distribution) | DKK 270 (with distribution)
• Ireland: DKK 300 (without distribution) | DKK 350 (with distribution)
• The Faroe Islands: DKK 290
• Greece: DKK 350
• Iceland: DKK 500
• Italy: DKK 280
• Croatia: DKK 350
• Latvia: DKK 250
• Poland: DKK 180
• Russia: DKK 490
• Switzerland: DKK 350
• Spain (excluding the Balearic Islands and the Canary Islands): DKK 350
• Portugal: DKK 350
• United Kingdom: DKK 285
• USA: DKK 600
Is your desired country not on the above list? Feel free to contact us at webshop@notabene.dk. Notabene.dk is not responsible for whether the national customs service in your country collects customs duty and VAT on shipments.