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Frequently asked question

If you regret your purchase, you have a right of withdrawal within 14 days of receiving the item. In order for the right of return and cancellation to be used, you must either have returned the item or have informed Notabene at about your cancellation within 14 days of receiving the item.

As a rule, the item must be returned in the same condition and quantity as when you received it, as well as returned in the original packaging. If this is not the case, or if the product has been handled inappropriately in order to determine the product's nature, properties and the way it is used, the purchase amount will only be partially refunded.

Items purchased as a pre-order can always be returned or exchanged 14 days from your receipt of the item.