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Frequently asked question
If you regret your purchase, you have a right of withdrawal within 14 days from the date you received the item. In order to exercise the right of return and withdrawal, you must either have returned the item or have informed Notabene at webshop@notabene.dk of your withdrawal within 14 days of receiving the item.
The product must be returned in the same condition and quantity as when you received it, and in the original packaging. If this is not the case, or if the product has been handled inappropriately to determine the nature, properties and use of the product, the purchase price will only be partially refunded.
Items purchased as pre-orders can always be returned or exchanged 14 days from your receipt of the item.
Note: Customers placing orders outside of Denmark must handle and pay for return shipping themselves, as we do not offer shipping labels for international returns.
If you need to return an item by post, please contact our customer service at webshop@notabene.dk and specify the reason for the return. You will then receive a QR code, which should be used at your nearest parcel shop. The QR code can be sent to your email address or via SMS. If you already have the PostNord app, you can easily find your QR code using your tracking number.
Once we have received your package, we will refund your purchase amount minus a fee of DKK 70 for shipping, packaging, and environmental costs.
If you choose to purchase a shipping label yourself, the package must be sent with home delivery. Unfortunately, it is not possible to use DAO, as they deliver packages outside of our business hours.
RETURN ADDRESS:
Notabene
Møntergade 19
1116 Copenhagen K
Please note that if the package is sent without home delivery, it will not be collected and will therefore be returned to the sender after 14 days.
You are also welcome to return your purchase in our store, instead of sending by post. Please note, however, that the amount will be automatically refunded to the payment card used, and you will receive an email receipt at the specified email address. When returning to the store, the attached order form must be brought as proof of purchase.
Notabene will refund the purchase price as soon as possible after we have received the item back. Notabene will only refund the amount for the returned item if the returned item meets the conditions for the right of return and cancellation to be exercised. Please note that if you have paid with Mastercard, it can take up to two weeks after crediting before the money is visible in your account.