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Frequently asked question
If you regret your purchase, you have a right of withdrawal within 14 days of receiving the item. In order for the right of return and cancellation to be used, you must either have returned the item or have informed Notabene at webshop@notabene.dk about your cancellation within 14 days of receiving the item.
As a rule, the item must be returned in the same condition and quantity as when you received it, as well as returned in the original packaging. If this is not the case, or if the product has been handled inappropriately in order to determine the product's nature, properties and the way it is used, the purchase amount will only be partially refunded.
Items purchased as a pre-order can always be returned or exchanged 14 days from your receipt of the item.
If you wish to exchange for another size or style, you can use the attached return label and make us aware of this via the online chat or webshop@notabene.dk. The return shipping is then paid for by Notabene (however, this does not apply to items purchased at the Online Archive Sale, where you must pay the return shipping yourself).
When returning by post, please fill in and attach the return form that was included in the package when you received it. You can use the attached return label or buy a return label yourself.
Please note that the buyer is responsible for shipping costs when returning by post. If you use the attached return label, we will offset DKK 70 in shipping, packaging and environmental fees from your refund amount. Return label is sent with orders within Denmark.
If you buy a label yourself, the package must be sent by delivery. Unfortunately, it is not possible to use DAO, as they deliver packages outside our opening hours.
The return address is:
The notes
Møntergade 19
1116 Copenhagen K
Please note that if the package is still sent without distribution, it will not be picked up and therefore sent back to the sender after 14 days.
You are also welcome to return your purchase in our store, instead of sending by post. Please note, however, that the amount will be automatically refunded to the payment card used, and you will receive an email receipt at the specified email address. When returning to the store, the attached order form must be brought as proof of purchase.
Notabene will refund the purchase price as soon as possible after we have received the item back. Notabene will only refund the amount for the returned item if the returned item meets the conditions for the right of return and cancellation to be exercised. Please note that if you have paid with Mastercard, it can take up to two weeks after crediting before the money is visible in your account.